BinaryBitsAI Automation 8 weeks

AI Customer Support Agent — 70% Query Automation

A GPT-4o and RAG-powered support agent for e-commerce that autonomously resolves most support requests around the clock.

The Problem

A fast-growing e-commerce team was overwhelmed by repetitive support volume and could not scale human hiring efficiently.

An AI support agent connected to business data that resolves common requests instantly and escalates edge cases to humans.

BinaryBits built a customer support AI that answers repetitive support questions and integrates with live order context.

The key challenge was making the AI trustworthy enough to interact directly with customers while remaining accurate and escalation-aware.

Let's talk through what you're building — I'm available for projects and contracts.